We are pleased to announce that Edge Telephone Training have been selected as finalists at the Belmont small business awards 2012.  We have to thank the team at Edge for doing such a great job this year to put us in this position, and of course we would be nowhere without our customers, so we would like to thank you all. Winners will be announced at the Awards Presentation ‘A Night of Stars’to be held at the Grand Ballroom, Crown Perth … [Read more...]

Edge Communication can proudly announce that we are now accredited in Click Colours and are using it in our workshops. Ava Lucanus receiving the Click! Colours Award from David Koutsoukis WHAT IS CLICK COLOURS? Do you find there are some people you get along with straight away? Are there others you find very frustrating or annoying? And have you ever wondered why you ‘click’ with some people and others drive you crazy? Read on and find out … [Read more...]

How do Australia’s brick-and-mortar retailers stack up when it comes to customer service? CHOICE, along with some savvy shadow-shoppers, put our top ten retailers to the test. The stores they visited were: Big W Bunnings David Jones Dick Smith The Good Guys Harvey Norman JB Hi-Fi Kmart Myer Target Many of our well-known retail and department stores now compete not only with each other but also with online stores. And when it comes to … [Read more...]

October 1st – 5th is Customer Service Week, an event now firmly established in the international business calendar. Celebrated in over 20 countries, Customer Service Week is an annual focus on: The importance of customer service (to customers, organisations and economies) and the recognition of the efforts of people who work in customer service. The Customer Service Group’s official CS Week website has some great ideas on how to get involved. … [Read more...]

Whether shopping for jeans, a suitcase or insurance, consumers are spoilt for choice these days. So how do we decide where to spend our money? More than ever, it's a matter of trust. Building a trustworthy business is vital given consumers seek out reliable brands in response to ongoing economic instability. But building trust isn't as easy as it sounds. The recent Brand Asset Valuator report found that trust in insurance, retail, utilities and … [Read more...]