October 1st – 5th is Customer Service Week, an event now firmly established in the international business calendar. Celebrated in over 20 countries, Customer Service Week is an annual focus on:
The importance of customer service (to customers, organisations and economies) and the recognition of the efforts of people who work in customer service.
The Customer Service Group’s official CS Week website has some great ideas on how to get involved. They say Customer Service Week is a great opportunity to:
- Boost morale, motivation and teamwork.
- Reward frontline reps.
- Raise company wide awareness of the importance of customer service.
- Thank other departments for their support.
- Remind customers of your commitment to customer satisfaction.