Albert Einstein was way ahead of his time when he said “It has become appallingly obvious that our technology has exceeded our humanity”.
In today’s high-tech world, interpersonal communication skills are not a given anymore. Many people are expert at communicating in a virtual world, but can face daily challenges communicating effectively in the business world. Some are shy, while others are unable to express what they want to communicate due to cultural barriers, lack of confidence in a situation, or fear of saying the wrong thing.
Communication is the process of sending ideas, thoughts, and feelings, and having them received in the way you intended. Difficulties amongst co-workers and with customers are almost always due to a breakdown in communication. The frustration and stress resulting from miscommunication can create disharmony and massively reduce productivity. Furthermore, stressed and unhappy employees will generate unhappy customers! And managing unhappy customers is taxing on your time and resources.
With the prevalence of poor people skills in today’s workplace caused by the rampant uptake of technology in recent years, organisations must monitor their internal customer engagement. The skills necessary for good relations with others are not a given anymore. If your organization is to succeed, the relationships among your people must be monitored and maintained. Effective communication skills are the key to the success or failure of a workplace team.
People may be highly valued because of their talent in other areas. So how can you hone their communication skills? Training to communicate professionally in all areas, including face to face, telephone, and email, is critical to the success of everybody in your team.
Effective communication skill requires a desire to understand others, their needs and weaknesses, and their talents and abilities. It also involves an understanding of how people work together in teams, satisfying both individual needs and team objectives. It involves making sure each and every member of the team is skilled in the art of listening, problem solving, and understanding the impact of the three Vs – Verbal, Vocal and Visual communication.
Effective communication skills ensure confident and productive staff, enhanced teamwork and more satisfied customers.
From the directors and board members to the managers and team members, each and every person in your organisation needs to have professional communication skills to build relationships and achieve their goals. Don’t leave it to chance! Miscommunication with clients and staff due to a lack of confidence and skills can increase workplace stress and have a massive impact on client retention, and your reputation.
Who Should Do This Communication Skills Training Course?
Everyone in your organisation who communicates with customers or team members will benefit from our communication skills programs. Effective communication leads to enhanced relationships and reduced workplace stress.
Here are 3 reasons why effective communication is crucial for your company growth:
1. Build trust and improve relationships
Better listening improves workplace harmony, boosting relationships and increasing trust. Effective interpersonal skills are a critical part of influencing a team or a customer.
2. Increased productivity
Clear and effective communication is the key to identifying and resolving issues in the workplace and boosting productivity.
3. Enhanced clarity and direction
Effective communication skills help to eliminate confusion and conflict, leading to enhanced clarity and direction. When everyone is on the same page towards meeting business objectives with effective communication, outcomes are achieved faster.
Our experiential workshops draw upon a full range of advanced tools and techniques to further develop and enrich the existing communication skills of your people. Proven outcomes will ensure they work together more harmoniously and productively, creating an exceptional experience for your customers.
Congratulations on arriving here. You understand the importance of effective communication skills. You know your success demands everyone be skilled in communicating with confidence, clarity and consistency. Don’t leave this crucial area of your marketing to chance! Edge will shape your team to bring out the very best.
Build Great Relationships Quick!
Enrich relationships and boost potential by discovering why you click with some people and others drive you crazy. Learn how to adapt your communication style to others and effectively manage complaints.
Winning Ways to Communicate
Empower every person at every level in your organisation to communicate more effectively and build an enviable reputation.
Empower your leaders with the confidence and skills to have effective conversations that will boost people performance and productivity.
Ava’s Click Colours session was very informative and engaging. The team all participated with enthusiasm and are now have more awareness of how to click with personalities that differ from their own and the drivers of some behaviours”.
Barbara Dean, Talent Manager, Datacom
I engaged Ava to present a workshop for my team of 20 and she presented to them in two groups over the course of one day. We wanted to achieve two things from the workshop – to roll out and explain the brand values which had recently been finalised by the management team, and to provide training in communication and assisting staff how to communicate with difficult situations such as asking for money, or dealing with difficult people. Ava delivered the desired outcomes professionally and comprehensively. I was very impressed with her ability to speak succinctly, clearly and maintain the interest of the audience. My staff all thoroughly enjoyed the workshop and definitely benefited from the training. One of the unexpected benefits was the resulting cohesion and alignment in the firm. It is rare in a professional services firm for everyone to receive communication training and to receive it from one presenter at the same time meant that we saw improvement across the board in communication and understanding of communication styles. Ava has previously trained a number of our front of house staff and this has been invaluable. I would recommend Ava and we will continue to work with her in the future to train new staff and update skills.”
Catherine Leach, Managing Director, Leach Legal
Provide training in effective communication skills for your employees in Perth by contacting Edge Communication today. Call Ava on 0412 135 855 or send us your details by clicking the link below. Ava will contact you to discuss a customised communication skills training program that’s a right fit for your organisation.