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Perth’s Customer Service Specialist

We help your organisation create exceptional customer experiences that align with your brand promise.

What is your brand promise?
It’s that promise you make  to your customers every day…in your marketing material, your written communications, and on your website.

Are you keeping your promise?
Because right now we’re in the height of the customer experience economy, where it’s critical to your success that you keep your promise at every touchpoint every day. To achieve this everyone in your organisation needs to have the right tools to manage all types of customer interactions effectively and professionally, regardless of their role. There are no second chances.

I’m Ava Lucanus and through my customised inhouse training programs, I help companies just like yours to keep their promise.

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Meet Ava

Ava Lucanus takes a proven, practical, and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava  is recognised as an authority in her field.

Through her company Edge Communication she works with organisations large and small, showing them how to create exceptional customer experiences that optimise relationships, reduce complaints, and boost reputation and profit.

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Our Clients Include

 
Adventure world
Capricorn
Caretech
Central City
Cockburn
CoKB
Datacom
DVG
ESS
ford
Forrest
Friendlies
Hinds
Horizon
INX
Jester
Leach Legal
Leap
LiveLife
Lotterywest
Lynn and Browne
Medibank
Nuclear IT
Olsen
Openet
Openet 2
PC Computing
Perth Laser
RIO
SLF
Sportsmed
TCS
Telstra
Ventura
Western Eye
 

Customer Service Training Perth News

Customer Service in A Virtual World

October 8, 2020 By Ava Lucanus

It was Friday 13th March 2020. A Black Friday beyond imagination! I was in Adelaide at the Professional Speakers Association annual convention with … [Read More...]

Is The Customer Always Right?

July 30, 2020 By Ava Lucanus

If you are in the service industry…and if you’re reading this, you most likely are…you will have heard the universal law of customer service, ‘The … [Read More...]

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Edge Communication in the Media

Ava selected as WA President 2020 Professional Speakers Australia

December 17, 2019 By Ava Lucanus

… [Read More...]

Telephone Talk

October 24, 2018 By Ava Lucanus

Ava Lucanus from Edge Communication was honoured to be featured in this month's issue of workforce development magazine, IMPACT. Many businesses do … [Read More...]

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WHAT PERTH BUSINESSES SAY ABOUT EDGE COMMUNICATION

“Ava is that rare professional; not only is she an expert in her field, but she is also able to convey the information in a dynamic, easy to understand manner. Ava’s material is logically organised, focused on results, and extremely cost & time-effective. A session with Ava is a GOLDMINE for staff who are your customer’s first contact with your business.”
Kym Bidstrup – Director, 4th Mesa Productions

Edge Communication
PO Box 711
South Fremantle, WA 6162
Australia

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