If you are in the service industry…and if you’re reading this, you most likely are…you will have heard the universal law of customer service, ‘The … [Read More...]
Perth’s Customer Service Specialist
We help your organisation create exceptional customer experiences that align with your brand promise.
What is your brand promise?
It’s that promise you make to your customers every day…in your marketing material, your written communications, and on your website.
Are you keeping your promise?
Because right now we’re in the height of the customer experience economy, where it’s critical to your success that you keep your promise at every touchpoint every day. To achieve this everyone in your organisation needs to have the right tools to manage all types of customer interactions effectively and professionally, regardless of their role. There are no second chances.
I’m Ava Lucanus and through my customised inhouse training programs, I help companies just like yours to keep their promise.
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Ava Lucanus takes a proven, practical, and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava is recognised as an authority in her field.
Through her company Edge Communication she works with organisations large and small, showing them how to create exceptional customer experiences that optimise relationships, reduce complaints, and boost reputation and profit.
Our Clients Include
WHAT PERTH BUSINESSES SAY ABOUT EDGE COMMUNICATION
“Ava is that rare professional; not only is she an expert in her field, but she is also able to convey the information in a dynamic, easy to understand manner. Ava’s material is logically organised, focused on results, and extremely cost & time-effective. A session with Ava is a GOLDMINE for staff who are your customer’s first contact with your business.”
Kym Bidstrup – Director, 4th Mesa Productions