Even with the widespread popularity of digital communication platforms, most people still contact businesses by phone. And with younger generations … [Read More...]
Customer Service Training
We help your organisation create exceptional customer experiences that align with your brand promise.
What is your brand promise?
It’s that promise you make to your customers every day…in your marketing material, your written communications, and on your website.
Are you keeping your promise?
Because right now we’re in the height of the customer experience economy, where it’s critical to your success that you keep your promise at every touchpoint every day. To achieve this everyone in your organisation needs to have the right tools to manage all types of customer interactions effectively and professionally, regardless of their role. There are no second chances.
I’m Ava Lucanus and through my customised inhouse training programs, I help companies just like yours to keep their promise.
Enquire today about customer service training for your Perth staff.
Providing in-person training in Perth, Australia-wide, and virtually
Why is Customer Service training important?
Customer Service training builds confidence in dealing with your customers. It improves your customer service standard so you attract more customers, building customer retention and increasing loyalty. Customer service training increases overall customer satisfaction, turning your customers into advocates.
Who will benefit from Customer Service training?
Customer service training is beneficial to your business and your customers. Customer service training is for everyone, not just your frontline staff, as everybody plays a part in representing your organisation. Your admin, marketing, service, sales, customer service, and support teams should all be included so that everyone is working together to create a consistently positive customer experience. Everybody who deals with customers, internal or external, should attend customer service training.
What is the delivery method?
Following consultation to tailor the program to your organisation, we deliver your customer service training program either in-person or virtually. Our principal training facilitator, Ava Lucanus, has been awarded the globally recognised qualifications Certified Speaking Professional (CSP) and Certified Virtual Presenter (CVP), so whatever mode you choose you can be assured your training will be engaging, interactive, and relevant to your people.
How is Edge Communication different?
Ava Lucanus, Founder and Director of Edge Communication, has over 20 years of experience in Customer Service Training and has worked with over 90 businesses and thousands of their employees to improve customer service standards. Ava will attend to your needs personally with her unique style of consulting to understand your business, then deliver your customised training program completely relevant to your team and their individual roles. Creating a positive customer experience will increase your customer base, improve sales & customer loyalty, and boost the reputation of your business.
Edge Communication offers customised training programs for managing all types of customer interactions.
FAQs
1. Does Edge Communication provide customer service training only in Perth, Western Australia?
Edge Communication, provides customer service training globally. Whether your business is based in Western Australia or elsewhere, we can deliver your training in-person or virtually, based on your preference.
2. How often should I provide customer service training to my people?
Your customer service training program is more effective when treated as a process over time rather than a one-off event. Regular follow-ups, coaching, and refreshers are important to keep the learning top of mind and ensure your employees are working together to keep your customer service promise to your customers each and every day.
Regular customer service training increases your customer retention, increases your sales and reduces employee turnover. It also improves employee morale and motivation, increasing productivity.
In today’s connected culture, customers are craving for greater personal connection. It has become more important than ever before to connect with your customers.
If you’re looking for the right customer service training provider in Perth, WA, to help you manage your customer interactions effectively and professionally, contact Edge Communication to discuss how we can help you. Contact Us
What our clients say
“Ava presented a great customer experience training session that had all our staff, through a range of roles, thoroughly engaged and actively participating. We can’t wait to have her back and recommend everybody gives her a call”
– Dependable Laundry
“Ava’s professional manner and proven techniques have enabled our staff to not only manage all types of callers but provide confidence when dealing with customers. Her highly skilled qualifications help to deliver information in an interesting, relevant and easy to understand manner.”
-Leap Consulting
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Meet Ava
Ava Lucanus takes a proven, practical, and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava is recognised as an authority in her field.
Through her company Edge Communication she works with organisations large and small, showing them how to create exceptional customer experiences that optimise relationships, reduce complaints, and boost reputation and profit.
Our Clients Include
Customer Service Training Perth News
Customer Service in A Virtual World
By Ava Lucanus
It was Friday 13th March 2020. A Black Friday beyond imagination! I was in Adelaide at the Professional Speakers Association annual convention with … [Read More...]
Edge Communication in the Media
Ava selected as WA President 2020 Professional Speakers Australia
By Ava Lucanus
Telephone Talk
By Ava Lucanus
Ava Lucanus from Edge Communication was honoured to be featured in this month's issue of workforce development magazine, IMPACT. Many businesses do … [Read More...]
WHAT PERTH BUSINESSES SAY ABOUT EDGE COMMUNICATION
“Ava is that rare professional; not only is she an expert in her field, but she is also able to convey the information in a dynamic, easy to understand manner. Ava’s material is logically organised, focused on results, and extremely cost & time-effective. A session with Ava is a GOLDMINE for staff who are your customer’s first contact with your business.”
Kym Bidstrup – Director, 4th Mesa Productions
