Perth’s Customer Service Specialist

Is your company keeping its promise?
That promise it makes every day to your customers…in your marketing material, your branding, and on your website.

Right now we’re in the height of the customer experience economy, where it’s critical to your success that you keep your promise each and every day. To achieve this, everyone in your organisation needs to have the right tools to manage all types of customer interactions effectively and professionally. Regardless of their role. There are no second chances.

I’m Ava Lucanus and through my inhouse training programs, I help companies just like yours to keep their promise.

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Meet Ava

Ava Lucanus takes a proven, practical, and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava is recognised as an authority in her field.

Through her company Edge Communication she works with organisations large and small, showing them how to create exceptional customer experiences that optimise relationships, reduce complaints, and boost reputation and profit.