Theodore Roosevelt was quoted as saying, “People don’t care how much you know, until they know how much you care”. With more consumer choice than … [Read More...]
Perth’s Customer Service Specialist
Is your company keeping its promise?
That promise it makes every day to your customers…in your marketing material, your branding, and on your website.
Right now we’re in the height of the customer experience economy, where it’s critical to your success that you keep your promise each and every day. To achieve this, everyone in your organisation needs to have the right tools to manage all types of customer interactions effectively and professionally. Regardless of their role. There are no second chances.
I’m Ava Lucanus and through my inhouse training programs, I help companies just like yours to keep their promise.
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Ava Lucanus takes a proven, practical, and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava is recognised as an authority in her field.
Through her company Edge Communication she works with organisations large and small, showing them how to create exceptional customer experiences that optimise relationships, reduce complaints, and boost reputation and profit.
Our Clients Include
Edge Communication in the Media
Ava Lucanus from Edge Communication was honoured to be featured in this month's issue of workforce development magazine, IMPACT. Many businesses do … [Read More...]
Anyone who works in a customer service role will know it to be a very stressful working environment. Meeting the constant demand of customers can … [Read More...]
WHAT PERTH BUSINESSES SAY ABOUT EDGE COMMUNICATION
“Ava is that rare professional; not only is she an expert in her field, but she is also able to convey the information in a dynamic, easy to understand manner. Ava’s material is logically organised, focused on results, and extremely cost & time-effective. A session with Ava is a GOLDMINE for staff who are your customer’s first contact with your business.”
Kym Bidstrup – Director, 4th Mesa Productions