Edge Communication

  • Home
  • Services
    • Manage Challenging Customers
    • Effective Teamwork
    • Telephone Skills
    • Communication Skills
    • Exceptional Customer Experiences
    • Sales
  • Blog
  • About
  • FAQs
  • Contact

Perth’s Customer Service Specialist

Is your company keeping its promise?
That promise it makes every day to your customers…in your marketing material, your branding, and on your website.

Right now we’re in the height of the customer experience economy, where it’s critical to your success that you keep your promise each and every day.  To achieve this, everyone in your organisation needs to have the right tools to manage all types of customer interactions effectively and professionally. Regardless of their role. There are no second chances.

I’m Ava Lucanus and through my inhouse training programs, I help companies just like yours to keep their promise.

ENQUIRE TODAY

FREE E-BOOK

Are you making these costly mistakes on the phone?
Enter your details to subscribe and receive Your Free E-Book
  • This field is for validation purposes and should be left unchanged.
We won't share or sell your email, and you can unsubscribe at any time.

Meet Ava

Ava Lucanus takes a proven, practical, and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava  is recognised as an authority in her field.

Through her company Edge Communication she works with organisations large and small, showing them how to create exceptional customer experiences that optimise relationships, reduce complaints, and boost reputation and profit.

Read More

Our Clients Include

 
Adventure world
Capricorn
Caretech
Central City
Cockburn
CoKB
Datacom
DVG
ESS
ford
Forrest
Friendlies
Hinds
Horizon
INX
Jester
Leach Legal
Leap
LiveLife
Lotterywest
Lynn and Browne
Medibank
Nuclear IT
Olsen
Openet
Openet 2
PC Computing
Perth Laser
RIO
SLF
Sportsmed
TCS
Telstra
Ventura
Western Eye
 

Customer Service Training Perth News

How to Manage Your Own Wellbeing When Faced With Challenging Customers

December 6, 2018 By Ava Lucanus

Theodore Roosevelt was quoted as saying, “People don’t care how much you know, until they know how much you care”. With more consumer choice than … [Read More...]

How to convert online reviews into loyal customers.

September 12, 2018 By Ava Lucanus

Even though the internet hasn’t been around for that long, it has fast become our most powerful marketing tool in business. Potential customers … [Read More...]

More from this Category

Edge Communication in the Media

Telephone Talk

October 24, 2018 By Ava Lucanus

Ava Lucanus from Edge Communication was honoured to be featured in this month's issue of workforce development magazine, IMPACT. Many businesses do … [Read More...]

How to Manage Customer Complaints and Stay Well

October 1, 2018 By Ava Lucanus

Anyone who works in a customer service role will know it to be a very stressful working environment. Meeting the constant demand of customers can … [Read More...]

More from this Category

WHAT PERTH BUSINESSES SAY ABOUT EDGE COMMUNICATION

“Ava is that rare professional; not only is she an expert in her field, but she is also able to convey the information in a dynamic, easy to understand manner. Ava’s material is logically organised, focused on results, and extremely cost & time-effective. A session with Ava is a GOLDMINE for staff who are your customer’s first contact with your business.”
Kym Bidstrup – Director, 4th Mesa Productions

Edge Communication
PO Box 711
South Fremantle, WA 6162
Australia

Visit Our Social Media Pages

  • Facebook
  • Google+
  • Linkedin
  • RSS
  • Twitter
© 2019 Edge Communication | Sitemap | Website by Business Web Marketing Australia