In my workshops I talk about the words that can create obstacles in your customer’s mind and trigger negativity towards you. There's one word in … [Read More...]
Perth’s Customer Service Specialist
Is your company keeping its promise?
That promise it makes every day to your customers…in your marketing material, your branding, and on your website.
Right now we’re in the height of the customer experience economy, where it’s critical to your success that you keep your promise each and every day. To achieve this, everyone in your organisation needs to have the right tools to manage all types of customer interactions effectively and professionally. Regardless of their role. There are no second chances.
I’m Ava Lucanus and through my inhouse training programs, I help companies just like yours to keep their promise.
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Ava Lucanus takes a proven, practical and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with companies Australia wide and is recognised as an authority in her field. Through her company Edge Communication, she provides consulting, training and coaching programs for every level within business to fully optimise their relationships and enhance customer delight.
Our Clients Include
Edge Communication in the Media
This morning Ava was interviwed by Sarah Gillman on ABC Hobart radio for her expertise on what companies need to do in order to better manage angry … [Read More...]
What area of your business is most important to you? Many will say profit and growth without thinking about the driving force behind it; the customer … [Read More...]
WHAT PERTH BUSINESSES SAY ABOUT EDGE COMMUNICATION
“Ava is that rare professional; not only is she an expert in her field, but she is also able to convey the information in a dynamic, easy to understand manner. Ava’s material is logically organised, focused on results, and extremely cost & time-effective. A session with Ava is a GOLDMINE for staff who are your customer’s first contact with your business.”
Kym Bidstrup – Director, 4th Mesa Productions