Edge Communication

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Clients

 
Adventure world
Capricorn
Caretech
Central City
Cockburn
CoKB
Datacom
DVG
ESS
ford
Forrest
Friendlies
Hinds
Horizon
INX
Jester
Leach Legal
Leap
LiveLife
Lotterywest
Lynn and Browne
Medibank
Nuclear IT
Olsen
Openet
Openet 2
PC Computing
Perth Laser
RIO
SLF
Sportsmed
TCS
Telstra
Ventura
Western Eye
 

Information Technology & Telecommunications

  • Epic IT
  • INX Software
  • Leap Consulting
  • Horizon Business Systems
  • Nuclear IT
  • Openet
  • Telstra Business Centre
  • Optus Business Centre
  • Anything Telephones & Data
  • PC Computing
  • Communications Australia
  • Future Logic

Safety & Risk

  • Olsen Environment
  • Safety Zone

Mining & Energy

  • BHP Billiton
  • Elgas
  • MCA Nominees
  • Rio Tinto
  • Alliance Power & Data

Health Care & Pharmaceutical

  • Care Tech
  • Clinical Labs
  • Crystal Eye and Laser Centre
  • Live Life Pharmacy Group
  • Friendlies Pharmacies
  • Modern Medical Clinics
  • Redimed
  • Murdoch Eye Centre
  • Dr Patrick Briggs
  • Perth Children’s Hospital
  • Perth Laser Vision
  • The Park Private Hospital
  • Walcott St Surgical Centre
  • Southbank Day Surgery
  • St John of God Hospital Subiaco
  • Sportsmed Subiaco
  • Unicare Health
  • Western Eye
  • West Coast Audiology
  • Princess Margaret Hospital
  • Central City Health Professionals

Retail & Hospitality

  • Jesters Pies
  • Live Life Pharmacies
  • Wattle Grove Shopping Centre
  • Friendlies Pharmacy Group
  • Hougomont Hotel
  • Kings Perth Hotel

Legal, Finance, Insurance, Engineering & Migration

  • Country Wide Insurance Brokers
  • Forrest Accountants
  • Leach Legal
  • Capricorn
  • Waicorp Financial Services
  • Monro Doig
  • Pitcher Partners
  • Pritchard Francis
  • HLB Mann Judd
  • FinanceCorp
  • Simmonds Le Fevre
  • TWD
  • Ventura Homes
  • ESS Worldwide

Real Estate & Builders

  • Summit Reality
  • ServTech Global
  • Time Conti Sheffield
  • REIWA
  • Maggie Weir Real Estate
  • Real Estate Plus
  • Primewest
  • Bellagio Homes
  • Ventura Homes

Automotive 

  • Car Craft
  • DVG
  • Midway Ford
  • Maddington Toyota

Manufacturing & Distribution

  • Accumax Global
  • CMM Technology
  • Dependable Laundry Solutions
  • Hinds Sand Supplies and Earthmoving
  • Safety Zone
  • Mondo Electronics
  • Eurotech
  • Avanti Glass

Government & Not for Profit

  • City of Kalgoorlie Boulder
  • City of Greater Geraldton
  • City of Perth
  • City of Subiaco
  • Department of Transport
  • Insurance Commission of WA
  • Lotterywest
  • RSPCA
  • Maitland City Council
  • Shire of Augusta Margaret River
  • Western Metropolitan Regional Council
  • BOCS Ticketing
  • City of Cockburn
  • Indigenous Land Corporation

Member Organisations & Associations

  • Capricorn
  • Car Craft
  • Live Life Pharmacy Group
  • REIWA
  • Australian Institute of Office Professionals

Education

  • Geraldton Grammar School
  • DEBI Institute
  • Western Australian College of Teaching

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Communication Skills

Communication is the process of sending ideas, thoughts, and feelings, and … Read More

managing-complaining-customers

Exceptional Customer Experiences

Customer experience is the new economy, with latest research revealing; 86% of … Read More

challenging-customers

Managing Challenging Customers

Research indicates that 68% of customers are turned away by the indifferent … Read More

managing-challenging-customers

Telephone Skills

The telephone will often be the first point of contact for your … Read More

corporate sales training

Sales

To attract new customers and stay ahead of the rest requires most businesses to … Read More

corporate-teamwork-training

Effective Teamwork

“People don’t care how much you know until they know how much you care” … Read More

Happy Clients

Sensible, Practical Information with no Hype

Sensible, practical information with no HYPE. Well researched including customisation to our particular needs. CONCISE!

Ava is a very natural and engaging speaker

Ava is a very natural and engaging speaker, who I noticed a few years ago and have experienced many times in different settings since. Her language is very clear and pragmatic and she communicates on the level of her audience, to make it most relevant to them. We have engaged Ava as a communication expert twice in the past 2 years to train our staff in communication skills and we have always been impressed with her abilities as a speaker and trainer. I highly recommend her.

Doris Dengel
Managing Director, Executive Staff Services
Engaging and Captivating

Ava presented two professional development workshops, the aim being to create an awareness of the importance of aligning customer experience with our brand promise. Ava did a wonderful job of achieving this aim and enabling our professional staff to identify how they can ensure their service delivery aligns our client’s experience with our firms values and our promise of “great people, great results.” Her seminar was engaging and captivated the attendees to understand better the customer journey, the use of different types of “language” and the importance of a customer service system. We all thoroughly enjoyed and benefited from her knowledge and have taken on board many of her ideas to improve our client service approach. Ava is an extremely professional and experienced communications consultant. She uses humour, interactive techniques and factual information to ensure she gets her message across to a diverse group of people. I would not hesitate to recommend Ava.

Lyn Hawkins
Business Development and Marketing Manager, HLB Mann Judd
Three years later we are still actively implementing the skills Ava taught us

Edge Communication presented a customer service program for our team in a series of workshops, mystery calls and follow up sessions designed for our IT Help Desk. Ava delivered the program in a very professional, engaging manner and our team took all of the new strategies back into the workplace. Three years later we are still actively implementing the skills Ava taught us and are successfully inducting all our new staff using Ava’s Telephone Procedures manual. Our staff have learnt the confidence and skills to not only diffuse our clients’ frustration when experiencing IT issues, but to achieve a quicker resolution, saving time and increasing productivity. It has been a delight working with Ava and I can’t recommend her enough. She really did help turn around my ragband team of Service Desk at the time into a very well oiled and communicative team. I have no hesitation in recommending Edge Communication if you want to improve your customer experience.

Jason Priest
Service Manager, Future Logic
Practical and Professional

Ava displayed both an immediate rapport with our staff and an intimate knowledge of her subject. Ava also listened carefully and assisted the staff in relating to the issues being discussed in a very practical and professional manner.

Peter Lindsay- Macfadyen
BDM, Express-Link Transport
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Edge Communication
PO Box 711
South Fremantle, WA 6162
Australia

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