Clients

Information Technology & Telecommunications

Epic IT
INX Software
Leap Consulting
Horizon Business Systems
Nuclear IT
Openet
Telstra Business Centre
Optus Business Centre
Anything Telephones & Data
PC Computing
Communications Australia
Future Logic

Safety & Risk

Olsen Environment
Safety Zone

Mining & Energy

BHP Billiton
Elgas
MCA Nominees
Rio Tinto
Alliance Power & Data

Health Care & Pharmaceutical

Care Tech
Clinical Labs
Crystal Eye and Laser Centre
Live Life Pharmacy Group
Friendlies Pharmacies
Modern Medical Clinics
Redimed
Murdoch Eye Centre
Dr Patrick Briggs
Perth Children’s Hospital
Perth Laser Vision
The Park Private Hospital
Walcott St Surgical Centre
Southbank Day Surgery
St John of God Hospital Subiaco
Sportsmed Subiaco
Unicare Health
Western Eye
West Coast Audiology
Princess Margaret Hospital
Central City Health Professionals

Retail & Hospitality

Jesters Pies
Live Life Pharmacies
Wattle Grove Shopping Centre
Friendlies Pharmacy Group
Hougomont Hotel
Kings Perth Hotel

Legal, Finance, Insurance, Engineering & Migration

Country Wide Insurance Brokers
Forrest Accountants
Leach Legal
Capricorn
Waicorp Financial Services
Monro Doig
Pitcher Partners
Pritchard Francis
HLB Mann Judd
FinanceCorp
Simmonds Le Fevre
TWD
Ventura Homes
ESS Worldwide

Real Estate & Builders

Summit Reality
ServTech Global
Time Conti Sheffield
REIWA
Maggie Weir Real Estate
Real Estate Plus
Primewest
Bellagio Homes
Ventura Homes

Automotive

Car Craft
DVG
Midway Ford
Maddington Toyota

Manufacturing & Distribution

Accumax Global
CMM Technology
Dependable Laundry Solutions
Hinds Sand Supplies and Earthmoving
Safety Zone
Mondo Electronics
Eurotech
Avanti Glass

Government & Not for Profit

City of Kalgoorlie Boulder
City of Greater Geraldton
City of Perth
City of Subiaco
Department of Transport
Insurance Commission of WA
Lotterywest
RSPCA
Maitland City Council
Shire of Augusta Margaret River
Western Metropolitan Regional Council
BOCS Ticketing
City of Cockburn
Indigenous Land Corporation

Member Organisations & Associations

Capricorn
Car Craft
Live Life Pharmacy Group
REIWA
Australian Institute of Office Professionals

Education

Geraldton Grammar School
DEBI Institute
Western Australian College of Teaching

Sensible, Practical Information with no Hype

Sensible, practical information with no HYPE. Well researched including customisation to our particular needs. CONCISE!

Practical and Professional

Ava displayed both an immediate rapport with our staff and an intimate knowledge of her subject. Ava also listened carefully and assisted the staff in relating to the issues being discussed in a very practical and professional manner.

Confidence Building Workshops

Ava Lucanus from Edge Communication has been engaged by our firm to conduct communication workshops on numerous occasions. As a successful and local IT business, Leap Consulting has found her wealth of knowledge and training invaluable. Her professional manner and proven techniques have enabled our staff to not only manage all types of customers but provide confidence in dealing with them. Her highly skilled qualifications help to deliver information in an interesting, relevant and easy to understand manner. She has a very likeable and trustworthy nature and her interactional workshop ideas have been implemented within our organisation with great success”.

A simple but powerful teaching tool

The recorded role play is a simple but powerful teaching tool which enabled our admin assistants to hear their own voice and recognise the need to use the right tone of voice and words to give the caller confidence. We felt at ease with Ava and are now much more confident and have the tools to deal with most situations. We are experiencing more positive responses from callers. I have no hesitation in recommending Ava and Edge Communication to any company.

Engaging and Captivating

Ava presented two professional development workshops, the aim being to create an awareness of the importance of aligning customer experience with our brand promise. Ava did a wonderful job of achieving this aim and enabling our professional staff to identify how they can ensure their service delivery aligns our client’s experience with our firms values and our promise of “great people, great results.” Her seminar was engaging and captivated the attendees to understand better the customer journey, the use of different types of “language” and the importance of a customer service system. We all thoroughly enjoyed and benefited from her knowledge and have taken on board many of her ideas to improve our client service approach. Ava is an extremely professional and experienced communications consultant. She uses humour, interactive techniques and factual information to ensure she gets her message across to a diverse group of people. I would not hesitate to recommend Ava.

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