Clients

Information Technology & Telecommunications

Epic IT
INX Software
Leap Consulting
Horizon Business Systems
Nuclear IT
Openet
Telstra Business Centre
Optus Business Centre
Anything Telephones & Data
PC Computing
Communications Australia
Future Logic

Safety & Risk

Olsen Environment
Safety Zone

Mining & Energy

BHP Billiton
Elgas
MCA Nominees
Rio Tinto
Alliance Power & Data

Health Care & Pharmaceutical

Care Tech
Clinical Labs
Crystal Eye and Laser Centre
Live Life Pharmacy Group
Friendlies Pharmacies
Modern Medical Clinics
Redimed
Murdoch Eye Centre
Dr Patrick Briggs
Perth Children’s Hospital
Perth Laser Vision
The Park Private Hospital
Walcott St Surgical Centre
Southbank Day Surgery
St John of God Hospital Subiaco
Sportsmed Subiaco
Unicare Health
Western Eye
West Coast Audiology
Princess Margaret Hospital
Central City Health Professionals

Retail & Hospitality

Jesters Pies
Live Life Pharmacies
Wattle Grove Shopping Centre
Friendlies Pharmacy Group
Hougomont Hotel
Kings Perth Hotel

Legal, Finance, Insurance, Engineering & Migration

Country Wide Insurance Brokers
Forrest Accountants
Leach Legal
Capricorn
Waicorp Financial Services
Monro Doig
Pitcher Partners
Pritchard Francis
HLB Mann Judd
FinanceCorp
Simmonds Le Fevre
TWD
Ventura Homes
ESS Worldwide

Real Estate & Builders

Summit Reality
ServTech Global
Time Conti Sheffield
REIWA
Maggie Weir Real Estate
Real Estate Plus
Primewest
Bellagio Homes
Ventura Homes

Automotive

Car Craft
DVG
Midway Ford
Maddington Toyota

Manufacturing & Distribution

Accumax Global
CMM Technology
Dependable Laundry Solutions
Hinds Sand Supplies and Earthmoving
Safety Zone
Mondo Electronics
Eurotech
Avanti Glass

Government & Not for Profit

City of Kalgoorlie Boulder
City of Greater Geraldton
City of Perth
City of Subiaco
Department of Transport
Insurance Commission of WA
Lotterywest
RSPCA
Maitland City Council
Shire of Augusta Margaret River
Western Metropolitan Regional Council
BOCS Ticketing
City of Cockburn
Indigenous Land Corporation

Member Organisations & Associations

Capricorn
Car Craft
Live Life Pharmacy Group
REIWA
Australian Institute of Office Professionals

Education

Geraldton Grammar School
DEBI Institute
Western Australian College of Teaching

Three years later we are still actively implementing the skills Ava taught us

Edge Communication presented a customer service program for our team in a series of workshops, mystery calls and follow up sessions designed for our IT Help Desk. Ava delivered the program in a very professional, engaging manner and our team took all of the new strategies back into the workplace. Three years later we are still actively implementing the skills Ava taught us and are successfully inducting all our new staff using Ava’s Telephone Procedures manual. Our staff have learnt the confidence and skills to not only diffuse our clients’ frustration when experiencing IT issues, but to achieve a quicker resolution, saving time and increasing productivity. It has been a delight working with Ava and I can’t recommend her enough. She really did help turn around my ragband team of Service Desk at the time into a very well oiled and communicative team. I have no hesitation in recommending Edge Communication if you want to improve your customer experience.

Practical and Professional

Ava displayed both an immediate rapport with our staff and an intimate knowledge of her subject. Ava also listened carefully and assisted the staff in relating to the issues being discussed in a very practical and professional manner.

Ava is a very natural and engaging speaker

Ava is a very natural and engaging speaker, who I noticed a few years ago and have experienced many times in different settings since. Her language is very clear and pragmatic and she communicates on the level of her audience, to make it most relevant to them. We have engaged Ava as a communication expert twice in the past 2 years to train our staff in communication skills and we have always been impressed with her abilities as a speaker and trainer. I highly recommend her.

A simple but powerful teaching tool

The recorded role play is a simple but powerful teaching tool which enabled our admin assistants to hear their own voice and recognise the need to use the right tone of voice and words to give the caller confidence. We felt at ease with Ava and are now much more confident and have the tools to deal with most situations. We are experiencing more positive responses from callers. I have no hesitation in recommending Ava and Edge Communication to any company.

I would definitely recommend Ava for any future workshops

Ava recently presented a workshop for our organisation in Dealing with Difficult Customers, using the Click Colours tool. The training was well attended by our staff who commented that Ava presented in a very professional, engaging manner. They all felt they walked away with new skills and took suggested ideas back into the workplace. I would definitely recommend Ava for any future workshops.”

<< Prev

Next >>