Clients

Information Technology & Telecommunications

Epic IT
INX Software
Leap Consulting
Horizon Business Systems
Nuclear IT
Openet
Telstra Business Centre
Optus Business Centre
Anything Telephones & Data
PC Computing
Communications Australia
Future Logic

Safety & Risk

Olsen Environment
Safety Zone

Mining & Energy

BHP Billiton
Elgas
MCA Nominees
Rio Tinto
Alliance Power & Data

Health Care & Pharmaceutical

Care Tech
Clinical Labs
Crystal Eye and Laser Centre
Live Life Pharmacy Group
Friendlies Pharmacies
Modern Medical Clinics
Redimed
Murdoch Eye Centre
Dr Patrick Briggs
Perth Children’s Hospital
Perth Laser Vision
The Park Private Hospital
Walcott St Surgical Centre
Southbank Day Surgery
St John of God Hospital Subiaco
Sportsmed Subiaco
Unicare Health
Western Eye
West Coast Audiology
Princess Margaret Hospital
Central City Health Professionals

Retail & Hospitality

Live Life Pharmacies
Wattle Grove Shopping Centre
Friendlies Pharmacy Group
Hougomont Hotel
Kings Perth Hotel

Legal, Finance, Insurance, Engineering & Migration

Country Wide Insurance Brokers
Forrest Accountants
Leach Legal
Capricorn
Waicorp Financial Services
Monro Doig
Pitcher Partners
Pritchard Francis
HLB Mann Judd
FinanceCorp
Simmonds Le Fevre
TWD
Ventura Homes
ESS Worldwide

Real Estate & Builders

Summit Reality
ServTech Global
Time Conti Sheffield
REIWA
Maggie Weir Real Estate
Real Estate Plus
Primewest
Bellagio Homes
Ventura Homes

Automotive

Car Craft
DVG
Midway Ford
Maddington Toyota

Manufacturing & Distribution

Accumax Global
CMM Technology
Dependable Laundry Solutions
Hinds Sand Supplies and Earthmoving
Safety Zone
Mondo Electronics
Eurotech
Avanti Glass

Government & Not for Profit

City of Kalgoorlie Boulder
City of Greater Geraldton
City of Perth
City of Subiaco
Department of Transport
Insurance Commission of WA
Lotterywest
RSPCA
Maitland City Council
Shire of Augusta Margaret River
Western Metropolitan Regional Council
BOCS Ticketing
City of Cockburn
Indigenous Land Corporation

Member Organisations & Associations

Capricorn
Car Craft
Live Life Pharmacy Group
REIWA
Australian Institute of Office Professionals

Education

Geraldton Grammar School
DEBI Institute
Western Australian College of Teaching

A Goldmine for Staff

Ava is that rare professional; not only is she an expert in her field, but she is also able to convey the information in a dynamic, easy to understand manner. Ava’s material is logically organised, focused on results, and extremely cost & time-effective. A session with Ava is a GOLDMINE for staff who are your customer’s first contact with your business

Confidence Building Workshops

Ava Lucanus from Edge Communication has been engaged by our firm to conduct communication workshops on numerous occasions. As a successful and local IT business, Leap Consulting has found her wealth of knowledge and training invaluable. Her professional manner and proven techniques have enabled our staff to not only manage all types of customers but provide confidence in dealing with them. Her highly skilled qualifications help to deliver information in an interesting, relevant and easy to understand manner. She has a very likeable and trustworthy nature and her interactional workshop ideas have been implemented within our organisation with great success”.

Practical and Professional

Ava displayed both an immediate rapport with our staff and an intimate knowledge of her subject. Ava also listened carefully and assisted the staff in relating to the issues being discussed in a very practical and professional manner.

I would definitely recommend Ava for any future workshops

Ava recently presented a workshop for our organisation in Dealing with Difficult Customers, using the Click Colours tool. The training was well attended by our staff who commented that Ava presented in a very professional, engaging manner. They all felt they walked away with new skills and took suggested ideas back into the workplace. I would definitely recommend Ava for any future workshops.”

Three years later we are still actively implementing the skills Ava taught us

Edge Communication presented a customer service program for our team in a series of workshops, mystery calls and follow up sessions designed for our IT Help Desk. Ava delivered the program in a very professional, engaging manner and our team took all of the new strategies back into the workplace. Three years later we are still actively implementing the skills Ava taught us and are successfully inducting all our new staff using Ava’s Telephone Procedures manual. Our staff have learnt the confidence and skills to not only diffuse our clients’ frustration when experiencing IT issues, but to achieve a quicker resolution, saving time and increasing productivity. It has been a delight working with Ava and I can’t recommend her enough. She really did help turn around my ragband team of Service Desk at the time into a very well oiled and communicative team. I have no hesitation in recommending Edge Communication if you want to improve your customer experience.

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