What drives customer loyalty? Oracle asked customers what makes a memorable experience that causes them to remain loyal to a brand. Together with amazing statistics and helpful tips, this is a must watch for any business owner. … [Read more...]
Chef stabs man after complaint about service
Police have charged a Sydney chef over the alleged stabbing of a man after he complained about the service at a restaurant in the city's south west. The NSW police reports that five men were at a restaurant on Haldon Street in Lakemba late Sunday night when they complained about the service. An argument ensued at the front counter of the restaurant and a chef allegedly retrieved a long metal skewer from the kitchen and began threatening the men … [Read more...]
40 years on, mobile phones are still pushing consumers' buttons
We all use mobile phones and let’s face it, would be very difficult to run our business properly without one. The first commercially available mobile phone was released in 1983, making mobile phones are a very recent invention. In the year 1990, 12.4 million people worldwide had one. Less than 20 years later, the number of mobile phones worldwide has reached almost 5 billion. Do you remember how life used to be without mobile phones? We used … [Read more...]
Restaurant row goes online after owner gives customer a serve
The debate over customer service in Perth has been renewed after a disgruntled customer posted his email chain with a restaurant owner online. Hadyn Green, a retired police superintendent, was disappointed after waiting more than an hour without receiving his meal or an apology at Northbridge restaurant Positano, but was more shocked with the response from its managing director when he complained via email. To read the full article, please follow … [Read more...]
The 5 Don’ts of Customer Service
Are your customer service skills up to par or are you making fatal mistakes that turn your customers away? Few customer service organizations will admit that they’re the cause of customer churn, but chances are, if your customers are decamping at a faster rate than you’d like them to, your customer service could use a few improvements. Good customer service is the backbone to every business, so it is important that you make it a priority in … [Read more...]
Customer Service: The New Definition for Business
It’s important for companies to pinpoint and identify exactly who their customers are. After all, today the term ‘customer’ doesn’t simply refer to ladies and gentlemen that buy a product and vanish into the night—it also speaks to people we interact with on every level, including our co-workers, our peers, bosses and strategic partners. Even communicating a mission statement to the media counts as an exchange of information and energy with … [Read more...]
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