Are your customer service skills up to par or are you making fatal mistakes that turn your customers away? Few customer service organizations will admit that they’re the cause of customer churn, but chances are, if your customers are decamping at a faster rate than you’d like them to, your customer service could use a few improvements. Good customer service is the backbone to every business, so it is important that you make it a priority in yours.
Business 2 Community give 5 great tips on what NOT to do in customer service. These are:
1. Don’t Ignore Customer Support
2. Don’t go in blind
3. Don’t be inflexible
4. Don’t break promises
5. Don’t let your personal life interfere with your customer interactions.
For the full article, and an in-depth look at each of the 5 don’ts, please follow the link here.