Albert Einstein once said "It has become appallingly obvious that our technology has exceeded our humanity". I think you'll agree he'd roll over in his grave if he could see the rate that technology has exceeded our humanity in the 21st century. Do all of your staff know how to project a professional, helpful and friendly image when they answer the phone or make a call and that will reflect the true professionalism of your organisation? We … [Read more...]
The Secret of Customer Loyalty Is Customer Experience
What drives customer loyalty? Oracle asked customers what makes a memorable experience that causes them to remain loyal to a brand. Together with amazing statistics and helpful tips, this is a must watch for any business owner. … [Read more...]
40 years on, mobile phones are still pushing consumers' buttons
We all use mobile phones and let’s face it, would be very difficult to run our business properly without one. The first commercially available mobile phone was released in 1983, making mobile phones are a very recent invention. In the year 1990, 12.4 million people worldwide had one. Less than 20 years later, the number of mobile phones worldwide has reached almost 5 billion. Do you remember how life used to be without mobile phones? We used … [Read more...]
100 year anniversary of the automated Telephone Exchange
One hundred years ago this week, Geelong residents were the first in Australia able to direct dial a telephone call – no operator assistance needed! Isn't it amazing how far technology has come, especially in the telecommunications sector. Telstra have an article which talks about this first direct dial and has very interesting pictures of the documented call, and all the technology that went behind it. To read the full article, please follow … [Read more...]
