Walt Disney's quote here really takes business back to it's core purpose. To become a successful business, you need to go that extra mile to exceed expectations of your customers. By doing so, your customers will repay you by bringing their friends. … [Read more...]
Quote of the week – That little ''Extra''
I always relate back to this quote when I talk about service. Customers are much more likely to talk about your business, when they have received that little ''extra''. Is YOUR business giving that little ''extra'' to your customers? … [Read more...]
The Secret of Customer Loyalty Is Customer Experience
What drives customer loyalty? Oracle asked customers what makes a memorable experience that causes them to remain loyal to a brand. Together with amazing statistics and helpful tips, this is a must watch for any business owner. … [Read more...]