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May 8, 2013 by Ava Lucanus

The Secret of Customer Loyalty Is Customer Experience

What drives customer loyalty? Oracle asked customers what makes a memorable experience that causes them to remain loyal to a brand. Together with amazing statistics and helpful tips, this is a must watch for any business owner. … [Read more...]

Filed Under: News Tagged With: communication, Customer Service, Oracle, Perth, statistics

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Communication Skills

Communication is the process of sending ideas, thoughts, and feelings, and … Read More

managing-complaining-customers

Exceptional Customer Experiences

Customer experience is the new economy, with latest research revealing; 86% of … Read More

challenging-customers

Managing Challenging Customers

Research indicates that 68% of customers are turned away by the indifferent … Read More

managing-challenging-customers

Telephone Skills

The telephone will often be the first point of contact for your … Read More

corporate sales training

Sales

To attract new customers and stay ahead of the rest requires most businesses to … Read More

corporate-teamwork-training

Effective Teamwork

“People don’t care how much you know until they know how much you care” … Read More

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Edge Communication
PO Box 711
South Fremantle, WA 6162
Australia

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