When trying to contact businesses via telephone, most of us are aware of the difficulty and frustration involved in actually making contact with a human voice. Furthermore, how many times have you called a business and been asked to leave your name and phone number so that someone may return my call and then had to call again because of no reply? An article written by www.greenvilleonline.com discusses how negative experiences over the phone can … [Read more...]
How to prevent bad customer service
Every day millions of people suffer from bad customer service, whether its over the phone, or face-to-face. Isn't it about time business took a long hard look at themselves and tried to prevent bad customer service in their organisation. Sooner or later this customer neglect will hurt the business and by that time it could be too late to recover. The Sydney Morning Herald have given their top 3 suggestions on how to prevent bad customer service … [Read more...]
Use of Telephone Systems
Telephone systems have come a long way since Alexander Bell's first model in 1876. Statistics show that a large number of problems experienced with the handling of phone calls are directly related to lack of training. Let Edge lighten your load, reduce your stress levels and help you make sense of the jargon. Have you had any staff turnover since your phone system was installed? Did you receive basic training or no training and were left with a … [Read more...]
