Edge has been selected as a finalist in the prestigious Belmont Small Business Awards 2009 in the Quality Customer Service category. Edge Director, Ava Lucanus, is absolutely thrilled and delighted with the news and looking forward to frocking up in her finery for the awards presentation night on 14th October. … [Read more...]
Telephone Voiceovers
Ensure your callers have the best impression of your business every time, even when they are on hold or answered by an auto attendant. We can all relate to research showing that customers number one reason for phone rage is being on hold and listening to a robotic, clinical voice telling them what to do. Let Edge help you get it right with a positive and concise, customer friendly script, delivered in a friendly human voice. Edge Telephone … [Read more...]
Use of Telephone Systems
Telephone systems have come a long way since Alexander Bell's first model in 1876. Statistics show that a large number of problems experienced with the handling of phone calls are directly related to lack of training. Let Edge lighten your load, reduce your stress levels and help you make sense of the jargon. Have you had any staff turnover since your phone system was installed? Did you receive basic training or no training and were left with a … [Read more...]
Communication Skills
All businesses talk about needing better communication skills, but often don't know exactly what that means or they don't know how to go about making it happen. And without doubt, unless you are a company of one, at some point or another, communication will go pear shaped through no one's fault or intention - it's just the way it happens. If your business has groups of people who simply have to communicate more effectively, then giving them … [Read more...]
Receptionist Coaching
Your Receptionist is the “Director of First Impressions” of your business and is the one who makes or breaks the attitude of your customers. Your customer's first impression of your business is formed within the first 3 seconds. Ensure the impression of your business is always positive and not left to chance with our guaranteed 3-step process. Our specially trained consultant will - 1. Assess your Receptionist's current communication skills … [Read more...]
