Every day millions of people suffer from bad customer service, whether its over the phone, or face-to-face. Isn’t it about time business took a long hard look at themselves and tried to prevent bad customer service in their organisation. Sooner or later this customer neglect will hurt the business and by that time it could be too late to recover. The Sydney Morning Herald have given their top 3 suggestions on how to prevent bad customer service in your business. For the full article, please click here.