Have you ever considered how much effort your customers have to go through to do business with you? Everyday, millions of customers and prospective customers are putting in the effort to contact businesses. Whether it is to share or gain information, or simply to purchase and product or service, they have contacted your business.  This contact usually arises from the marketing and advertising efforts from the businesses, as you would expect from … [Read more...]

DO YOU WANT TO STAND OUT AND MAKE A LASTING IMPRESSION ON YOUR BUSINESS OR JOB? Join Ava Lucanus and Alba Gomez on this fantastic 3 hrs workshop. Details: Venue: Table 78, 78 Outram St West Perth Date: November 14th 2012 Time: 9:30am - 12:30am Price: $220+gstWHO IS THIS WORKSHOP FOR? A small business owner that wants to convert more enquiries into profits. A professional who needs to upgrade their image and presentation. A person in sales … [Read more...]

We are pleased to announce that Edge Telephone Training have been selected as finalists at the Belmont small business awards 2012.  We have to thank the team at Edge for doing such a great job this year to put us in this position, and of course we would be nowhere without our customers, so we would like to thank you all. Winners will be announced at the Awards Presentation ‘A Night of Stars’to be held at the Grand Ballroom, Crown Perth … [Read more...]

Edge Communication can proudly announce that we are now accredited in Click Colours and are using it in our workshops. Ava Lucanus receiving the Click! Colours Award from David Koutsoukis WHAT IS CLICK COLOURS? Do you find there are some people you get along with straight away? Are there others you find very frustrating or annoying? And have you ever wondered why you ‘click’ with some people and others drive you crazy? Read on and find out … [Read more...]

How do Australia’s brick-and-mortar retailers stack up when it comes to customer service? CHOICE, along with some savvy shadow-shoppers, put our top ten retailers to the test. The stores they visited were: Big W Bunnings David Jones Dick Smith The Good Guys Harvey Norman JB Hi-Fi Kmart Myer Target Many of our well-known retail and department stores now compete not only with each other but also with online stores. And when it comes to … [Read more...]