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You are here: Home / Telephone Skills Training / Use of Telephone Systems

July 30, 2009 by Ava Lucanus

Use of Telephone Systems

Telephone systems have come a long way since Alexander Bell’s first model in 1876.

Statistics show that a large number of problems experienced with the handling of phone calls are directly related to lack of training.

Let Edge lighten your load, reduce your stress levels and help you make sense of the jargon.

  • Have you had any staff turnover since your phone system was installed?
  • Did you receive basic training or no training and were left with a complicated manual or help file to work it out yourself?
  • Are you finding it difficult to use your phones?
  • Do you want to discover how you can use the phone to its full potential?

If the answer is “yes” to any of these questions, Edge Telephone Training can help you.

We empower your business to use your PABX or VOIP telephone system to its fullest potential and achieve better communication with your customers by:

  • A free, no obligation consultation to determine your precise training needs and budget.
  • Training your staff at a pace relevant to the needs of each individual.
  • Recommendations on programming changes that will help your telephone system work better for you.
  • Free telephone support after training.

To find out more about Edge Communication’s telephone skills training service, please contact us here.

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Filed Under: Telephone Skills Training Tagged With: panel

About Ava Lucanus

Ava Lucanus takes a proven, practical and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with companies Australia wide and is recognized as an authority in her field. Through her company Edge Communication she provides consulting, training and coaching programs for every level within business to fully optimise their relationships.

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