I was recently browsing the web, as I usually do, for some helpful tips or specific information to share with you all.  Whilst browsing, an article caught my eye entitled 'The customers is (not) always right?'. Written by an author called James Adonis from the Sunday Morning Herald, the article delves into how the customer is NOT always right and suggests that more research is needed to look into how negative customers can affect on you … [Read more...]