I was stressed. I was ignored. I was never going back! It started off as a fairly good day as I drove into a carpark that had implemented the new number plate recognition system to supersede the physical ticket. This is a new system which supposedly streamlines and improves the customer experience. It is quick, paperless and eliminates room for error. Sadly this was not the case.  As I merrily punched in my number plate to pay for my parking I … [Read more...]

With some great team building thrown in. A huge congratulations is in order for Derek Olsen and his team at Olsen Environment. This fantastic team recently earned their business certificate of recognition, after all members of staff completed Edge Communication's ‘Winning Ways to Communicate With Your Customers’ workshop. This 1 day course provided the team with all of the necessary customer service skills to ensure customer satisfaction … [Read more...]

The 5 Words That Will Keep Your Customers Coming Back. Research has revealed that 86% of customers will pay more for a better experience! Not only that, they’ll be sure to come back. But here’s the thing that’s surprising; only 26% of companies have a well-developed strategy in place for improving their customer experience. So what exactly is this buzz phrase ‘customer experience’ that we hear so much about, and why is it so important for your … [Read more...]

You will often see the word RESPECT proudly displayed in a boardroom as one the carefully chosen values of a company. What does this word really mean? Have you ever considered that it could mean completely different things to different generations? I’ve been reading a book called The New Rules of Engagement by Michael McQueen about the differences in the generations, and how to get on with people of different generations in the workforce. One … [Read more...]