When trying to contact businesses via telephone, most of us are aware of the difficulty and frustration involved in actually making contact with a human voice. Furthermore, how many times have you called a business and been asked to leave your name and phone number so that someone may return my call and then had to call again because of no reply?
An article written by www.greenvilleonline.com discusses how negative experiences over the phone can dissatisfy customers and dramatically increase the chances of them switching brands.
For the full article, please click here.
