While we rely too often on email and other written forms of communication, the telephone is still a vital tool when conducting business in many industries. A quick phone call can save time and avoid misunderstandings. Hearing the tone of the other person's voice can give you valuable information about their state of mind or intentions, and avoid misinterpreting their words, as can easily happen with emails.  We run you through a few … [Read more...]

In the customer service industry, you will often encounter customers who can be rude and difficult to deal with. With the right knowledge, skills, and training, your demanding customer can be managed well. With effective customer service training, your team will learn how to handle other people's difficult and frustrating behaviour, resulting in satisfied and loyal customers. Start By Understanding The Problem When you are faced with a … [Read more...]

Even though the internet has allowed businesses to communicate with staff and customers in many ways, the telephone still plays a vital role in business. Many industries still rely on phone calls to do business, and many customers simply prefer to pick up the phone. We look at seven industries where telephone skills stay play an essential role in business communication: 1. Investment and Finance Investors are particularly interested in … [Read more...]

By Ava Lucanus Businesses are becoming increasingly technology driven with automated systems designed to improve customer experiences. But when things don’t go as planned and the human connection is the only way to resolve the situation, customers are feeling increasingly let down in the experiences they are receiving.   The human connectionThe human connection is becoming more important than ever and it’s crucial that your people … [Read more...]