Everyone has experienced exceptional customer service before. Whether it was an attentive waiter topping up your glass or a retail sales person giving an honest opinion. These extra bits of attention are delivered because great service goes beyond customer retention and satisfaction; it creates new business, because people talk.
An amazing story of outstanding customer service comes from Yahoo Small Business courtesy of the Ritz Carlton
To give you an idea and a benchmark, here’s what has to be one of the most heart warming and personalised customer service stories out there. A big, top end hotel chain, the Ritz Carlton is expected to maintain the highest standard of customer service. At a hotel that’s half of what you pay for.
But when Chris Hurn’s family came to stay, they got so much more.
To read the full article and find out how Chris Hurn’s family experienced outstanding customer service click here.