As you may or may not be aware, Telstra announced last week that another major round of redundancies is set to strike, after the telco giant announced plans to cut more than 650 call centre jobs.
The job cuts will be made as Telstra prepares to implement ‘Project New’ by shutting down two contact centres in Lismore and Townsville, and as it consolidates a range of testing roles conducted in Melbourne and Sydney into other existing call centres. The drastic changes to its call centre operations come as Telstra experienced a 20 per cent decline in customer service call volumes in the past 12 months.
What do you think of the redundancies and restructure? Do you think that there will be improved customers service levels from this?