New research into Asia-Pacific consumers’ feelings towards customer service has painted a common picture of poor customer service, frustrated consumers with low service expectations, an increased rate of sharing positive or negative experiences online to a wider audience, and a willingness to place a greater value on customer service than price. The study conducted by Ipsos and commissioned by Verint Systems, an enterprise intelligence solutions … [Read more...]
How To Create An Extraordinary Customer Experience
A startling national Australian study has revealed that the perceived service standards of the business owners and managers vs the experience that the customers receive can be very different indeed. In fact it appears there is a huge gap! The studies released by consumer commentator Barry Urquhart, show 82% of business owner and manager respondents stating that the service offered by their businesses was either “good”, “very good” or … [Read more...]
How good is this for outstanding customer service?
Outstanding customer service is not a regular occurrence, but when it is shown it blows its competition out of the water. I received this message the other day, and straight away was astounded at how nice it was for Medibank to offer such a service, and by making it so easy for their customers to receive their Statement of Benefits. Medibank do not need to offer this service, however they know that by doing so they are going beyond their … [Read more...]
Quote of the week : Walt Disney
Walt Disney's quote here really takes business back to it's core purpose. To become a successful business, you need to go that extra mile to exceed expectations of your customers. By doing so, your customers will repay you by bringing their friends. … [Read more...]
Quote of the week – That little ''Extra''
I always relate back to this quote when I talk about service. Customers are much more likely to talk about your business, when they have received that little ''extra''. Is YOUR business giving that little ''extra'' to your customers? … [Read more...]
