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October 8, 2020 by Ava Lucanus

Customer Service in A Virtual World

It was Friday 13th March 2020. A Black Friday beyond imagination! I was in Adelaide at the Professional Speakers Association annual convention with 200 other speakers and trainers, possibly the last conference ever before Covid-19 erupted and Australia was locked down. As the convention weekend progressed, our phones buzzed constantly with text messages and emails cancelling our gigs for the rest of the year. The speaking industry was hit hard … [Read more...]

Filed Under: News Tagged With: Customer Service, customer service on teams, customer service on webex, customer service on zoom, virtual customer service

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