Your Receptionist is the “Director of First Impressions” of your business and is the one who makes or breaks the attitude of your customers.
Your customer’s first impression of your business is formed within the first 3 seconds.
Ensure the impression of your business is always positive and not left to chance with our guaranteed 3-step process.
Our specially trained consultant will –
1. Assess your Receptionist’s current communication skills and behaviours through consultation and observation.
2. Focus on gently redeveloping and refining these skills to showcase the professional image that your business desires.
3. Complete the process with the use of a tele-trainer, a powerful training tool that facilitates recorded role-plays and feedback to ensure practice and reinforcement of learned skills.
A follow-up session to reinforce learning and a Telephone Procedures Manual containing systemised telephone procedures for your business completes the package.
To find out more, click on the following:
To find out more about Edge Communication’s Receptionist Coaching service please contact us here.