I always relate back to this quote when I talk about service. Customers are much more likely to talk about your business, when they have received that little ”extra”. Is YOUR business giving that little ”extra” to your customers?
Ava Lucanus takes a proven, practical and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with companies Australia wide and is recognized as an authority in her field. Through her company Edge Communication she provides consulting, training and coaching programs for every level within business to fully optimise their relationships.