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You are here: Home / News / Quote of the week – That little ''Extra''

May 20, 2013 by Ava Lucanus

Quote of the week – That little ''Extra''

The difference between ordinary and extraordinary I always relate back to this quote when I talk about service. Customers are much more likely to talk about your business, when they have received that little ”extra”. Is YOUR business giving that little ”extra” to your customers?

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Filed Under: News Tagged With: Customer Service, Extra, Giving extra, Managing Expectations, Meeting consumer needs, Perth, Service

About Ava Lucanus

Ava Lucanus takes a proven, practical and refreshing approach to helping organisations create exceptional customer experiences that align with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with companies Australia wide and is recognized as an authority in her field. Through her company Edge Communication she provides consulting, training and coaching programs for every level within business to fully optimise their relationships.

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