Anyone who works in a customer service role will know it to be a very stressful working environment. Meeting the constant demand of customers can cause overwhelming stress, and complaints are reported as a major source of workplace stress. If not managed effectively, they can too easily take their toll on your personal wellbeing.
Customer feedback comes in all shapes and sizes and is not always positive. It’s easy to listen to glowing feedback from a happy customer, but what happens when your customer is not so happy? How do you look after yourself whilst managing to successfully defuse your angry customer spewing verbal abuse at you?
Ava ia a proud a contributor this week to the popular mental health and wellbeing publication, Blooming Minds. Read her article below, to find out how to manage your wellbeing when faced with an unhappy customer.
And if you need someone to help your organisation manage mental health and wellbeing, Tasha Broomhall from Blooming Minds is undoubtedly the expert in the field.