Do you and your staff make it easy for your customers, to do business with you? Research reveals that 59% of customers expend moderate to high energy to resolve an issue, while 62% have to repeatedly contact the company.
We’re delighted to present the third in a series of customer experience articles recently published in the WA Business News by Ava Lucanus, Director of Edge Communication.
Click on the link below to view the article and discover how you can develop a customer driven culture in your organisation.
Embrace a Customer Driven Culture WABN article 18thAug
