Extraordinary service is often associated with ‘going the extra mile’ or ‘giving the customer what they want’. Well I’d like to let you in to a little secret – you don’t have to go the extra mile, not even half a mile to give extraordinary service.
It’s all about the little “extra” that you add. The 1% factor as the marketing experts call it. The amazing thing is that this little extra does not have to take much effort at all, just a tiny bit of thoughtfulness and courtesy.
In my seminars, one of the main questions I’m asked is where can I add to my current products and services to give this extra service?
Download this PDF to find my top 5 suggestions to give your business The X Factor of Service