Edge Communication

  • Home
  • Program
    • Manage Challenging Customers
    • Effective Teamwork
    • Telephone Skills Training Perth
    • Communication Skills
    • Exceptional Customer Service Training
    • Sales
  • About
    • About Edge Communication
    • Clients
  • Blog
  • FAQ
  • Contact

July 30, 2009 by Ava Lucanus

Communication Skills

All businesses talk about needing better communication skills, but often don't know exactly what that means or they don't know how to go about making it happen. And without doubt, unless you are a company of one, at some point or another, communication will go pear shaped through no one's fault or intention - it's just the way it happens. If your business has groups of people who simply have to communicate more effectively, then giving them … [Read more...]

Filed Under: News Tagged With: panel

July 30, 2009 by Ava Lucanus

Receptionist Coaching

Your Receptionist is the “Director of First Impressions” of your business and is the one who makes or breaks the attitude of your customers. Your customer's first impression of your business is formed within the first 3 seconds. Ensure the impression of your business is always positive and not left to chance with our guaranteed 3-step process. Our specially trained consultant will - 1. Assess your Receptionist's current communication skills … [Read more...]

Filed Under: News Tagged With: panel

  • « Previous Page
  • 1
  • …
  • 14
  • 15
  • 16

Free ebook – Are You Making These Costly Mistakes Over the Phone?

Enter Your Details Below to Subscribe and Receive Your Free eBook:

We won't share or sell your email, and you can unsubscribe anytime.



Corporate-Group-Pic-1

Communication Skills

Communication is the process of sending ideas, thoughts, and feelings, and … Read More

managing-complaining-customers

Exceptional Customer Experiences

Customer experience is the new economy, with latest research revealing; 86% of … Read More

challenging-customers

Managing Challenging Customers

Research indicates that 68% of customers are turned away by the indifferent … Read More

managing-challenging-customers

Telephone Skills

The telephone will often be the first point of contact for your … Read More

corporate sales training

Sales

To attract new customers and stay ahead of the rest requires most businesses to … Read More

corporate-teamwork-training

Effective Teamwork

“People don’t care how much you know until they know how much you care” … Read More

Happy Clients

Sensible, Practical Information with no Hype

Sensible, practical information with no HYPE. Well researched including customisation to our particular needs. CONCISE!

Ava is a very natural and engaging speaker

Ava is a very natural and engaging speaker, who I noticed a few years ago and have experienced many times in different settings since. Her language is very clear and pragmatic and she communicates on the level of her audience, to make it most relevant to them. We have engaged Ava as a communication expert twice in the past 2 years to train our staff in communication skills and we have always been impressed with her abilities as a speaker and trainer. I highly recommend her.

Doris Dengel
Managing Director, Executive Staff Services
Engaging and Captivating

Ava presented two professional development workshops, the aim being to create an awareness of the importance of aligning customer experience with our brand promise. Ava did a wonderful job of achieving this aim and enabling our professional staff to identify how they can ensure their service delivery aligns our client’s experience with our firms values and our promise of “great people, great results.” Her seminar was engaging and captivated the attendees to understand better the customer journey, the use of different types of “language” and the importance of a customer service system. We all thoroughly enjoyed and benefited from her knowledge and have taken on board many of her ideas to improve our client service approach. Ava is an extremely professional and experienced communications consultant. She uses humour, interactive techniques and factual information to ensure she gets her message across to a diverse group of people. I would not hesitate to recommend Ava.

Lyn Hawkins
Business Development and Marketing Manager, HLB Mann Judd
Practical and Professional

Ava displayed both an immediate rapport with our staff and an intimate knowledge of her subject. Ava also listened carefully and assisted the staff in relating to the issues being discussed in a very practical and professional manner.

Peter Lindsay- Macfadyen
BDM, Express-Link Transport
I would definitely recommend Ava for any future workshops

Ava recently presented a workshop for our organisation in Dealing with Difficult Customers, using the Click Colours tool. The training was well attended by our staff who commented that Ava presented in a very professional, engaging manner. They all felt they walked away with new skills and took suggested ideas back into the workplace. I would definitely recommend Ava for any future workshops.”

V. Small
Customer Service Manager, Shire of Augusta Margaret River
<< Prev
Next >>

Edge Communication
PO Box 711
South Fremantle, WA 6162
Australia

Privacy Policy:
All information you supply to us is kept confidential, and is not shared with or sold to third parties.

Visit Our Social Media Pages

  • Facebook
  • LinkedIn
  • RSS
© 2021 Edge Communication | Sitemap | Website by Business Web Marketing Australia