The London Olympics are just around the corner now, with the opening ceremony about to start and some soccer games already beginning. Underneath all the hype and excitement of the games, the Olympics has also been subject to its fair share of negative press.
The ticketing ballot was subject to a fair amount of criticism and, more recently, the G4S security scandal and the threat of strike action at Heathrow on the eve of the opening ceremony (narrowly averted yesterday) have marred good spirits. Even just today there were communication errors with the North Korean women’s team walking off after a video introducing their players showed the South Korean flag.
An article written by Lara Doyle of www.callcentre.co.uk digs deeper into the customer service side of the Olympics and shows some alarming figures on how bad customer service offered with the Olympics could damage the UK economy.
For the full article please click here
Edge Communication offers great customer service training in Perth to ensure your business doesn’t make those costly mistakes over the phone. Contact Ava for more information on via the contact us page or:
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