Customer Service Training
Are you too busy running your business to consider what sort of image is being portrayed by your staff ?
Don’t wait for things to go wrong before you act. Once a complaint is received by your company, how many other 
people do your think have heard about the problem?
Research shows that for every complaint received, there are at least 26 others with the same problem, who will each tell up to 20 more people. That’s 520 people who may have heard about the problem and with social media outlets such as Twitter and Facebook, it doesn’t end there.
The customer’s first impression of a business is formed within the first 3 seconds.
Ensure the perception of your business is always positive and not left to chance. Feedback from Edge graduates includes:
- Increased confidence and skill in managing all types of customers, including those challenging ones.
- Enhanced responsibility in taking ownership of customer needs
- Recognition of the value in using customer grievances as constructive feedback.
- Stronger relationship with customers.
- Better teamwork and consistency of customer service.
→ To find out more about Edge Communication’s Phone Etiquette Training service please contact us here.
