Communication is the process of sending ideas, thoughts, and feelings, and having them received in the way you intended. Difficulties amongst co-workers and with customers are almost always due to a breakdown in communication. The frustration and stress resulting from miscommunication can create disharmony and massively reduce productivity. Furthermore, stressed and unhappy employees will generate unhappy customers! And managing unhappy customers is taxing on your time and resources.
With the prevalence of poor people skills in today’s workplace caused by the rampant uptake of technology in recent years, organisations must monitor their internal customer engagement. The skills necessary for good relations with others are not a given anymore. If your organization is to succeed, the relationships among your people must be monitored and maintained. Effective communication skills are the key to the success or failure of a workplace team.
Effective communication skill requires a desire to understand others, their needs and weaknesses, and their talents and abilities. It also involves an understanding of how people work together in teams, satisfying both individual needs and team objectives. It involves making sure each and every member of the team is skilled in the art of listening, problem solving, and understanding the impact of the three Vs – Verbal, Vocal and Visual communication.
Effective communication skills ensure confident and productive staff, enhanced teamwork and more satisfied customers.
Our experiential workshops draw upon a full range of advanced tools and techniques to further develop and enrich the existing communication skills of your people. Proven outcomes will ensure they work together more harmoniously and productively, creating an exceptional experience for your customers.
Congratulations on arriving here. You understand the importance of effective communication skills. You know your success demands everyone be skilled in communicating with confidence, clarity and consistency. Don’t leave this crucial area of your marketing to chance! Edge will shape your team to bring out the very best.
Build Great Relationships Quick!
Enrich relationships and boost potential by discovering why you click with some people and others drive you crazy. Learn how to adapt your communication style to others and effectively manage complaints.
Winning Ways to Communicate with Your Customers
Empower every person at every level in your organisation to communicate more effectively and build an enviable reputation.
“Ava’s Click Colours session was very informative and engaging. The team all participated with enthusiasm and are now have more awareness of how to click with personalities that differ from their own and the drivers of some behaviours”.
Barbara Dean, Talent Manager, Datacom
“I engaged Ava to present a workshop for my team of 20 and she presented to them in two groups over the course of one day. We wanted to achieve two things from the workshop – to roll out and explain the brand values which had recently been finalised by the management team, and to provide training in communication and assisting staff how to communicate with difficult situations such as asking for money, or dealing with difficult people. Ava delivered the desired outcomes professionally and comprehensively. I was very impressed with her ability to speak succinctly, clearly and maintain the interest of the audience. My staff all thoroughly enjoyed the workshop and definitely benefited from the training. One of the unexpected benefits was the resulting cohesion and alignment in the firm. It is rare in a professional services firm for everyone to receive communication training and to receive it from one presenter at the same time meant that we saw improvement across the board in communication and understanding of communication styles. Ava has previously trained a number of our front of house staff and this has been invaluable. I would recommend Ava and we will continue to work with her in the future to train new staff and update skills.”
Catherine Leach, Managing Director, Leach Legal
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